FAQ

How are shipping costs calculated?

Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.

Will there be a shipping confirmation once the order is placed?

Yes, once your order is placed you will receive a confirmation via email along with your order ID number.

How long does shipping take?

Shipping is worldwide, on average our customers receive orders from 7-25 business days. This is an average estimated time frame only.

Express Shipping Processing

Express Shipping processing means your order will skip the line-up and be the first order that we process that working day so it will be the first that we ship out.
If your order hasn't arrived in the estimated delivery times, please contact our support team.
(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).

I ordered multiple items, why did I only receive one?

We have multiple manufacturing sites, some of which only focus on creating specific items. Due to this, it is possible that you may receive an item separately from the rest of your ordered products.
Please rest assured if all items from your order do not arrive at once, the rest of your order is on its way!

How can I contact you?

You can contact us by emailing our support team directly from Contact us page

How do I track my package?

We will send you an email confirmation containing your tracking information as soon as your order has shipped.
use this code on this webpage to track your order:
www.17track.net
Please note that it can take up to 3-7 business days for the tracking information to be updated.

I did not get a tracking number, what do I do?

If you did not get a tracking number after 7 business days of placing your order you can simply email us and we will gladly sort out any issues.

Do you ship internationally?

Yes! We ship worldwide to provide great products for anyone around the globe.

Will you be adding more products?

We are focused on sourcing the best products for our customers, as a result, we are constantly researching and adding new quality products to our store. This is our main mission and goal so we strive for excellence in satisfying our customers with a great experience and a Diverse unique selection of products!

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.